terms & conditions

  1. This list cancels all previous lists.
  2. All products are offered subject to availability.
  3. Any damages or shortages must be advised at the time of delivery to our driver or to our sales office within 24 hours of the delivery. We regret we are unable to process any claim made thereafter.
  4. Our drivers are not authorised to accept goods for return without prior approval.
  5. The company shall retain ownership of the goods until payment has been received in full.
  6. Minimum delivered order value is £50 (with the exception of Isle of Wight morning deliveries). Orders under this value will incur a £2 delivery charge to help cover the cost of fuel and labour.
  7. We reserve the right to alter prices or pack sizes without notice.
  8. All new customers are supplied on a ‘Cash On Delivery’ basis only, until our credit clearance criteria have been positively processed.
  9. Monthly account customers are required to settle their accounts by the 14th of the following month strictly by Direct Debit. We reserve the right to charge interest on any account overdue and we will rely upon the ‘Late Payment of Commercial Debts Interest Act and Compensation Charges” as revised from time to time.
  10. Any cheques re-presented or returned by the bank will incur a £12 handling charge.
  11. Any goods returned unwanted will incur a 10% handling charge.
  12. Despite our best efforts, problems do occasionally occur. If you do encounter a problem then please notify us as soon as possible and we will deal with the matter efficiently.
  13. Once accepted and agreed, chilled and frozen products cannot be returned for a credit.
  14. Credit card payments will incur a 2% charge.
  15. Completing an account application form does not guarantee the use of an Account. The applicant will be informed directly if the application is unsuccessful or successful.

Collection

Should you need to collect, please phone the sales office beforehand with an approximate time of arrival. We will ensure your order is ready for you.

Deliveries

Orders can be placed up to 4:00pm with our telesales team or alternatively on our answer phone up to midnight for next day delivery. An added bonus for Isle of Wight customers is an afternoon delivery for any orders placed before 10:30am (Monday – Friday only).