COVID-19 Statement

STATEMENT REGARDING CORONAVIRUS

Our thoughts and sympathy are with all those affected by the Coronavirus (COVID-19) outbreak both within the UK and abroad.

As a responsible company, the health, safety and wellbeing of all our staff, customers, suppliers and visitors to our offices are a primary concern and priority.  We therefore continue to monitor the evolving situation closely guided by information from the UK Government, Public Health England, NHS England and the World Health Organisation.

In line with the guidance from these organisations, we are promoting virus spread prevention measures with our employees via discussion, email and posters, raising awareness and emphasis on personal hygiene, cleaning, sanitation and restrictions on/postponing unnecessary travels or visits to customers and suppliers’ sites, unless for delivery or collection purposes, and minimising direct contact with people.

Contingency plans

We recognise that there may be an impact from the virus to the supply chain, especially products from seriously affected countries, and we are continually monitoring stock levels and availability to ensure maximum accessibility to our customers. 

We will be continually monitoring the situation; we have contingency plans in place in the event the virus continues to spread and we will endeavour to ensure we maintain communication as things progress.

As a member the Sterling Supergroup, we have the support and purchasing power of a larger buying co-operative, with a turnover in excess of £380 million which allows us to be more secure and better supported during times of potential disruption.

 

Advice for our visitors

Please note, in line with these protocols we are unable to receive anyone to our offices who have been to any of the affected countries and regions (including stopovers in airports) in the two weeks preceding their visit to our premises or those who experience any of the Coronavirus symptoms (severe cough, fever, headache, runny nose, chest pain, sore throat, shortness of breath).  Instead, please give us a ring (01983 529840) or email us at sales@medinafoodservice.co.uk  

If you have an existing appointment to visit our offices, please contact us beforehand to confirm or cancel the visit.

 

Some advice for our customers

Whilst we are working to maintain the smooth operation of all of our supply chains and hold appropriate levels of stock for maintaining business, it is possible that there may be some disruption or delays in the operation of our usual service or shortage of certain goods and, to this end, we suggest that you consider your business stocking levels. Please talk to your Sales Representative or our Telesales team so that we can plan effectively together.

The advice from the government is for individuals to limit personal contact and this is advice which we believe businesses can also utilise through consolidating orders to minimise deliveries and visitors. We therefore recommend reviewing where you are ordering on multiple days of the week and to consolidate these into fewer deliveries. 

In addition, we are advising our drivers not to pass their PDA’s to customers to sign for deliveries but to take the name of the person accepting the order and to write this in themselves. This will limit both the personal contact for our drivers as well as our customer’s chefs and staff. Should you require us to take an alternative approach then please contact us and we will endeavour to facilitate your requirements.

If you have your own procedures or policies in relation to Coronavirus which may affect our deliveries then please e-mail them to us for the attention of our risk and compliance team. They will ensure that these are reviewed, the appropriate internal departments are updated and necessary actions taken.

 

A copy of this statement can be downloaded from here.

Thank you in advance for your co-operation and understanding.